E-Nect is an online communication system that can enhance the relationship during the COVID-19 phase.
Figma, Adobe Illustrator, Adobe After Effects,
Adobe Premiere Pro
4 months, 2021
There are currently a lot of people who haven’t had a chance to meet their friends, family, and their loved ones for a long time during the global pandemic. According to the article from BBC News, one in five people experience depression compared to one in ten people before the pandemic. The article adds, “almost 20% of people met the criteria for depression, based on their responses, in June 2020 compared with just under 10% between July 2019 and March 2020.
"Journaling as a “form of self-expression that can lift and empower people to understand their complex feelings… Effective journaling can result in many positive outcomes and improvements to your quality of life”
- Courtney Ackerman
Creating a communication system and daily mood checker/ photo journal to share their daily lives with friends and family, possibly in different parts of the country can relieve frustration in times of stress, to feel connected virtually. In times of stress, having someone to talk to and share feelings is significant to cope with depression, also known as “Corona blue depression”.
Friends, family, or any long-distance couples under lockdown during the COVID-19 situation.
#1 For friends or family members who cannot meet in person under the COVID-19 circumstances, what are they willing to share in their daily lives to feel connected to each other and maintain their relationships?
#2 What are some existing online communication applications that people currently use? And what are some common functionality?
#3 What are the possible competing applications or communication systems that are similar to our project?
#4 What data/statistics would be necessary to collect prior to visualizing and constructing the application?
User Research Methods:
a. Online survey (Quantitative research): Conducted an online (Google survey) survey with a series of questions asking multiple users about their experience and feeling during the global pandemic, and what the users practically need in this situation.
b. Individual interview (Qualitative research): One-on-one discussion (zoom or in-person) with users to get to know how a particular user works, and to get detail about users’ attitudes, desires, and experiences.
c. Competitive Usability Assessment / Evaluation
- Emolog (app)
Emolog is a mobile application to record a user's daily emotions. The feature includes diary writing for users to fill up daily, animated emojis that represent certain emotions, and statistics based on the previous emotion record. The home screen is a calendar base with representative emojis, that shows users’ emotion records at a glance. The emojis can express a range of emotions (a total of 59) such as sadness, happiness, love, excitement, and more. Each emotion consists of distinct colors and facial expressions. The simplicity of the app makes users easy to easily follow without any confusion, and its cute style enhances the daily use of the diary.
- Coronavirus Mental Wellbeing Service (Website)
Coronavirus Mental Wellbeing Service is a website funded by the Australian Government (Department of Health) established to provide helpful and vital information about anxiety, depression, and general advice for mental well-being during the Coronavirus pandemic. The website is easily navigable and uses a card view design template structure for providing different topics of information. It mainly uses bright color schemes with large text sizes which allow users of various age groups to easily navigate through the website. The information they provide includes, “10 ways to take care of during coronavirus”, “Coping with isolation and being home”, and “Top tips for looking after your mental health while self-isolating”. It also has a direct hotline for further support with a 24/7 online chat service.
A clear division in emotions people feel before and during the Covid-19 outbreak
Participants facing challenges that are stressful, overwhelming, and experiencing strong emotions of sadness, loneliness, and anxiousness
Participants cope with their emotional state by communicating with friends in a virtual way, through video call or text, or actively using social network services
We developed primary and secondary personas to better understand users' needs
Ideation and User Flow
Design Scope (The essential functions the App should have):
- Sign up / Log in
- Account setting
- Adding friends or family features
- Daily photo journals
- Chatting feature
- Daily emotional check-up (calendar view with simple emotion emoji)
Low Fidelity Prototype
Moderated User Testing 1
The lists of Tasks
Task 1: Find personal journal page
Task 2: Find ‘Community Posting’ page and add reaction
Task 3: Add/Search Friend
Task 4: Message a friend
Task 5: Look for your Mood Statistics for this month
Task 6: Look for an Emotional check-up for last month
Moderated User Testing 2
The lists of Tasks
Task 1: Look for the journaling page and add emotion
Task 2: Comment or add a reaction to the journal posts on the community page
Task 3: Look for the monthly emotion statistics page
Task 4: View your profile
Task 5: Add a new friend to your “buddies” list
Task 6: View your friend Sarah’s profile
High Fidelity Prototype
Major Design Changes
Product Demo Video